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Degreed

Technical Support Specialist | Bengaluru, India

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Bengaluru, Karnataka, India

5d ago
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Job Description

Hybrid

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

Degreed is looking for a Technical Support Specialist to join our Client Experience (CX) team in India. In this role, you will interact directly with clients and end-users to diagnose and resolve technical issues efficiently, ensuring an exceptional support experience. Your ability to troubleshoot, communicate technical concepts clearly, and resolve issues quickly will directly impact client satisfaction and retention.

This role reports to the Manager, Americas Technical Support and requires working a night-shift pattern (9 PM–6 AM IST) to provide support for the US Pacific Timezone. Weekend availability may also be required.

 

Key Skills

  • 1-3 years of experience in technical customer service, technical support, or help desk support
  • Professional fluency in English, with strong speaking, listening, reading, and writing skills
  • Ability to learn new software quickly and provide effective support to end-users
  • Strong active listening skills to accurately diagnose client inquiries and technical challenges
  • Clear and concise written and verbal communication, with the ability to translate technical concepts for non-technical audiences
  • Strong analytical and problem-solving skills, with the ability to resolve issues efficiently
  • Experience with web troubleshooting, including capturing network traces and extracting .HAR files
  • Familiarity with SaaS applications and platforms, with basic knowledge of API interfaces, SSO, and FTP troubleshooting
  • Experience using ticket management systems and call tracking applications
  • Ability to work independently, collaboratively within a team, and cross-functionally to support clients and improve products

 

Key Responsibilities

  • Provide technical support via phone, email, and chat, ensuring prompt and effective issue resolution
  • Diagnose and troubleshoot technical software issues, working closely with end-users to provide the best solutions
  • Track and document all technical issues and resolutions, contributing to the Knowledge Centre for future reference
  • Escalate cases to upper-tier engineers or other CX resources when appropriate
  • Analyze client needs, research possible solutions, and implement the best approach to resolve issues
  • Stay up to date with product updates, system changes, and best practices to provide accurate and efficient support
  • Assist in the onboarding and training of new team members, sharing knowledge and best practices
  • Work weekend shifts as needed, ensuring continued support for clients across time zones
  • Provide coverage for the US Pacific Timezone, working a night-shift schedule (9 PM–6 AM IST)

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

View the full details here: https://px.sequoia.com/globalcompanybenefits


At Degree, We Value

🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.


By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

 

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

 

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.


💡 Accessibility & Accommodations

We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.


🔍 Fair Hiring Practices

In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.


📄 E-Verify Participation

Degreed participates in the E-Verify employment verification program.

 

Global Data Privacy Notice for Job Candidates & Applicants

If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

For more details on how we process applicant data, please review our Global Data Privacy Notice for:

https://explore.degreed.com/privacy/

https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update


By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

 

Fraudulent Recruitment Warning 🚨

Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.

⚠️ Degreed will never:

❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.

❌ Request sensitive personal or financial information in unsolicited communications.

❌ Offer jobs requiring upfront payments or promising unrealistic returns.


✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.

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