Renewal Manager

About Nintex:

At Nintex, we are transforming the way people work, everywhere.   

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.  

Working in Sales: 

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you’ll be a part of a supportive and energetic environment that values your expertise and dedication. We’re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture. 

About the role: 

The Renewal Manager takes ownership of the renewal process, drive customer success and retention in their region. This person will be responsible for managing the entire software renewal sales cycle with a focus on achieving the Annual Revenue Quota and enhancing customer satisfaction. Through relationship building and proactive communication, the Renewals Manager will ensure timely renewals, increased knowledge of the Nintex platform and license policies, and help maintain high customer satisfaction. This is an excellent opportunity to serve as a subject matter expert inside our Sales organization!  

Your contribution will be:  

• Interact directly with customers and partners ranging from business users, decision makers, and C-level contacts, to ensure timely and accurate renewal execution.
• Own the end-to-end renewal process from initiation to close, which includes maintaining up to date CRM opportunity records, codify true at-risk status, provide real time renewal sales cycle progress, creation of order forms, deliver accurate forecasting, and oversee signature to close timelines.
• Develop creative pricing proposals and successfully defend and negotiate contractual renewal terms.
• Proactively schedule and preside over meetings with key internal and external partners to identify risks to on-time renewals and when identified, manage risk mitigation strategy and process.  
• Conduct early health check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk.
• Develop monthly Forecast meetings with key internal and external partners.
• Manage the ‘At Risk’ process for your customers.  
• Establish regular 1:1 meeting with regional peers in Account Management, Customer Success, and Partner Management to review current and future quarter renewals pipeline; and to align and agree on ownership of actions to secure the next customer renewal.
• Deliver accurate forecast during weekly Renewal Forecast Meeting to Regional Renewals Director/Manager.  
• Contribute ideas to help with the continual improvement of all renewals-based processes

To be successful, we think you need:  

• 2-5 years of SaaS experience managing an entire renewals/sales cycle. 
• Experience managing an entire renewals/sales cycle. 
• Proven track record of quota achievement. 
• Experience with handling a geographic territory that consists of multiple cultures/languages. 
• Experience of managing a large customer base. 
• Excellent organisation and time management skills. 
• Ability to work both independently and as part of a team. 
• Ability to think on your feet and manage multiple priorities at once. 
• Attention to detail and ability to apply critical thinking skills in a contract and business environment.  

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. 

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