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Kong

Director of Customer Experience, APJ

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Singapore

9h ago
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Job Description

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be working at a fast-paced startup as the leader of the Customer Experience, APJ team, reporting to the Chief Customer Officer. This organisation has roles that are responsible for interfacing with our customers across the pre and post-sales lifecycle, and you will be responsible for driving customer value realization and overall customer experience. Our Customer experience teams are looking to lead the way in the industry and shape how companies in our space engage with customers for the next 20 years.

As the leader of the team, you will act as a trusted partner and sponsor for our largest and most critical customers. Ensuring all successful day-to-day operations for the Customer Success Management (CSM), Consulting Engineers, Consulting Architects and Engagement Managers teams in APJ. You will also be responsible for ensuring the execution of the global CX Vision.
In this role, you will have the opportunity to interface with everyone in the customer environment from Developers to Executives, and represent Kong culture and values everyday. You will also be collaborating to ensure the cross-functional Customer Experience teams execute on this vision.

This is one of the most interesting roles in the industry combining technical and customer success skills, and we are trying to do things differently. Your existing playbook and experience will be useful but expect the need to innovate and be creative in how we address everything from titles to billable project structure. Above all, you’ll be acting as a stellar leader and mentor for the rest of Kong.

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