Cloud Technical Solutions Engineer, Infrastructure, Serverless (Japanese, English)

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 6 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience in reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
• Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.

Preferred qualifications:

• Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.
• Experience debugging workload issues across multi-node environments.
• Experience in computer networking (e.g., TCP/IP, routing, load balancing, etc.)
• Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to resolve the issue.You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customer's issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Work with customers on their production GKE/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an in-depth understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.