Senior Team Lead - Search Curation

At Lyft, we are building a more connected world, ride by ride. Whether it's an everyday commute or a journey that changes everything, we are driven by our purpose: to serve and connect.

To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations. 

The Search Curation team is working on improving the user's search experience in the Lyft App and other services for drivers, riders, and partners. In this role, you will work closely with the engineering and product teams on search curation projects to improve search quality and ranking features. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you!

Responsibilities:

• Manage curation projects from start to finish, including high-ambiguity and complex initiatives.
• Lead the team responsible for investigating poor search experiences, assisting Engineering and Product teams through experimentation and new feature launches. Drive continuous improvement in team processes.
• Develop project strategy aligned with company goals, defining team roadmaps and identifying opportunities for increased efficiency. Define metrics for curation initiatives in collaboration with partners.
• Proactively identify and resolve issues, advocate for resources, and develop creative solutions.
• Demonstrate a strong understanding of the business impact of projects, effectively scope opportunities, and initiate new projects based on business priorities and product impact.
• Manage changes effectively and professionally, implementing process improvements and collaborating proactively with partners.
• Build strong cross-functional relationships, leveraging insights to inform partner decisions and optimize curation quality and efficiency. Work with senior leadership to address blockers, risks, and open questions on time.
• Set performance expectations, provide regular feedback, conduct performance reviews, and foster a positive and inclusive team environment.
• Participate in the interview process as needed, in consultation with recruiting and people teams, following best practices.

Experience & Skills:

• Bachelor’s/Master’s degree or equivalent 
• 2+ years of experience as a team lead or similar role (preferably managing data curation or customer service teams).
• Strong organizational skills and attention to detail.
• Intermediate proficiency in SQL.
• Passion for delivering great customer experiences with a strong track record. Analytical mindset with problem-solving abilities.
• Self-directed and organized, comfortable with ambiguity, and able to prioritize multiple competing workflows. Knows when to ask for support and takes initiative.
• Strong verbal and written communication skills in English and Ukrainian. Ability to adapt communication style for different stakeholders and proactively share updates.
• Team player with a positive and collaborative approach, supporting team brainstorming and stakeholder communication.
• Ability to coach and develop team members within the organization.
• Comfortable learning and using new processes, systems, and tools, including data labeling tools and Google Workspace products.

Nice to have

• Background in mapping, cartography and any related fields. Experience using Open Street Map. 
• Experience with data entry or data labeling
• Experience working with vendors and partners
• Tech background: Python
• Experience with Jira

Benefits:

• Professional and stable working environment.
• The latest technology and equipment you need.
• 28 calendar days for vacation and up to 5 sick days.
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
• Mental health benefits.
• Family building benefits.

This role is fully remote in Ukraine, candidates for this role must be based in Ukraine. #Remote