Senior Data Curation Lead (Policy/Training)

At Lyft, we are building a more connected world, ride by ride. Whether it's an everyday commute or a journey that changes everything, we are driven by our purpose: to serve and connect. 

To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations. 

In this role, you will work closely with the engineering and product teams on defining policies, processes, and operational workflows for curation projects. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you!

Responsibilities:

• Establish and implement standards and policies for curation initiatives to ensure consistency and quality. Oversee and participate in the development of project documentation, including policies, processes, and best practices.
• Continuously improve and enhance processes and team efficiency within the curation function.
• Develop and implement effective policy research and analysis strategies by conducting regular analysis, monitoring, measurement, and reviews.
• Ensure that all team members and vendors understand and comply with company policies and work procedures.
• Manage piloting and new project launches in cooperation with team leaders.
• Develop and implement comprehensive training programs on curation projects and initiatives.
• Collaborate with team leaders to assess and develop employee skills through targeted training and mentorship.
• Design and maintain a system for evaluating training effectiveness, incorporating feedback from participants and stakeholders.
• Develop and maintain strong relationships with key stakeholders to define policies and operational workflows that meet project expectations.
• Stay informed about the work of key stakeholders, tracking new developments and sharing relevant intelligence with colleagues.

Experience & Skills:

• Bachelor’s/Master’s degree or equivalent. 
• 1+ years of experience in developing and executing training programs for operational teams (data curation, customer service, or similar).
• 1+ years of experience in developing and maintaining policies, processes, and project documentation.
• Strong organizational and presentation skills with attention to detail.
• Proficiency in modern learning methodologies (e.g., microlearning, blended learning, interactive and virtual training methods). Ability to adapt content for various employee levels, from specialists to managers, and for multicultural teams with different learning approaches and paces.
• Experience in policy research and analysis, defining policies and operational workflows that meet project expectations. 
• Ability to monitor, measure, and continuously improve policies while quickly adapting to changes.
• Passion for delivering great customer experiences with a strong track record. Analytical mindset with problem-solving abilities.
• Self-directed and organized, comfortable with ambiguity, and able to prioritize multiple competing workflows. Takes initiative and knows when to ask for support.
• Strong verbal and written communication skills in English (B2+ level) and Ukrainian. Ability to adapt communication style for different stakeholders and proactively share updates.
• Comfortable learning and using new processes, systems, and tools, including data labeling tools and Google Workspace products.

Nice to Have

• Experience in project or process management, including planning, coordination, and monitoring of training programs.
• Background in mapping, cartography, or related fields. Experience using OpenStreetMap.
• Experience with data entry or data labeling.
• Experience working with vendors and partners.
• Familiarity with Jira and Confluence.

Benefits:

• Professional and stable working environment.
• The latest technology and equipment you need.
• 28 calendar days for vacation and up to 5 sick days.
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
• Mental health benefits.
• Family building benefits.

This role is fully remote in Ukraine, candidates for this role must be based in Ukraine. #Remote