Manager, Support Operations

Saviynt, a prominent provider of cloud-based Identity Governance and Administration (IGA/IAM) solutions, seeks a dedicated and highly-skilled Knowledge Management & Self-Service Manager to develop and enhance our customer self-service ecosystem. This crucial role will facilitate our customers' ability to find quick, effective solutions through our support portal and other independent channels. In collaboration with the Support Team, you will implement and maintain knowledge management processes aimed at creating top-notch content for our customers. These processes will ensure a smooth transition to our technical support platform when assistance is required. You will also continuously improve self-service success rates and overall customer satisfaction.