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Saviynt

Director/Sr Director, Technical Support Delivery

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Kraków

1 month ago
👀 26 views
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Job Description

$340,000 - $430,000
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

Saviynt is a leading cloud-based Identity Governance and Administration (IGA/IAM) solutions provider. We are seeking a highly experienced and strategic leader to serve as our Director/Sr Director, Technical Support Delivery. This critical role requires customer-focused leadership over a diverse team of frontline technical support professionals across the EMEA region.  They will ensure the highest sustainable customer satisfaction with Saviynt products and services. They will be responsible for providing a primary regional interface into the support organization for other lines of business by establishing operational relationships within regional Sales, Pre-sales, and Services organizations, regional change management, adherence to established support processes, achieving the region’s performance goals, and partnering successfully with peer teams. As a Global Support management team member, the Director/Senior Director of Technical Support is technically competent and business-oriented. This role will manage a team of support staff to provide in-depth technical support to resolve the most complex and challenging issues Saviynt customers face.
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