Business Systems Analyst 2

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Job Summary

As a Business Systems Analyst II on the Global Enterprise Tech (GET) team, you will lead initiatives to enhance our project management practices through Jira. Working closely with the GET engineering team, you will play a key role in refining our internal SaaS applications and IT tools such as Atlassian, Google Workspace and Datadog. You will act as a crucial link between business objectives and technical execution, with responsibilities that include collaborating with cross-functional teams to gather requirements, analyze processes, and implement new solutions that align with strategic goals.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

• Stakeholder projects
• Facilitate cross-functional projects from start to finish by coordinating milestones and supporting diverse teams in meeting their deadlines
• Collaborate with stakeholders to ensure that requested changes and enhancements are justified, align with business objectives, and effectively address the actual problems identified during discovery calls, ultimately improving operational efficiency
• Develop frameworks and flowcharts to effectively translate complex business needs into actionable requirements, providing system engineers with the necessary diagrams to build effective solutions and facilitating process maturation / continuous improvement
• Data Analysis: Develop reports and dashboards to monitor project progress, visually representing timelines to ensure that all team members and stakeholders are informed of their roles and responsibilities
•  Documentation: Create and maintain comprehensive documentation of processes, workflows, and system configurations to support both agent and stakeholder training
• GET Engineering Tooling
• Administer and configure Jira projects, workflows, and custom fields to ensure they align with the organization's needs
• Support the oversight of software upgrades, vulnerability patching, and new releases for the on-prem Atlassian stack by assisting in the development of implementation schedules and ensuring that all moving parts are in place for successful delivery
• Be a key liaison for improving and gathering feedback of critical business applications such as Google Workspace, Atlassian Jira, Zendesk, etc

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field, or relevant professional experience
• 4+ years of experience as a Business Systems Analyst or in a similar role, preferably in a technology or software development environment
• Strong proficiency in Atlassian tools (Jira Software / Service Management, Confluence Wiki, etc.)
• Experience with Agile methodologies and project management practices
• Excellent analytical and problem-solving skills, with a keen attention to detail
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Plus (not required)
• Experience in working with linux operating system
• Basic working knowledge of an API
• Experience with any coding languages
• Atlassian certifications or courses complete within the Atlassian University
• Zendesk administrator certifications or completed courses
• Agile courses or certifications completed

• Workato experience or automate 1 & 2 certifications

Success Measures

The Business Systems Analyst will be successful in this role when they can execute the following strategic tasks/responsibilities

• Maintain an accelerated personal growth path
• In 3 months you’ll be fully up to speed on the services and technologies we deploy and maintain, building reports/dashboards, identify gaps and inefficiencies is various systems used within the organization
• Within 6 months you’ll be actively developing roadmaps and strategy, after actively identifying our stakeholders
• By 12 months you’ll be thinking largely in terms of efficiency and identifying team systems, support and infrastructure initiatives that align with department goals
• Communication:  Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues to stakeholders within the organization
• Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients requests and future needs
• Driven: Proactively take initiative, offering help and identifying opportunities for improvement. Consistently contribute to team success with a self-motivated, results-oriented approach

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

**MongoDB is an equal opportunities employer.**