Vendor Experience Retail Expert, Retail Operations & Initiatives

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented Program Manager for Amazon to develop Vendor Experience Programs to help our vendors successfully launch and grow on Amazon.

Our vision is to be the partner of choice for vendors in Brazil by providing seamless and troubleshooting-free Vendor Experience. Once vendor choose to partner with Amazon, it deploys their long-term strategy, ultimately benefiting our final customer.
We empower every vendor to be able to launch, build, operate and succeed on Amazon.

We are searching for a talented professional to support on Vendor Experience programs that will have impact on all Amazon vendors and in Amazon Retail teams increasing scalability.

The Vendor Experience Retail Expert owns ticket inflows and escalated vendor issues resolution, while also improving and creating standard process to scale resolution. She/he will work closely with various stakeholders (Retail commercial teams, BI and WW teams and peers), to align and execute initiatives to create a frictionless experience to vendors. She/He will own and track key vendor support metrics and perform SOP creation and implementation.

It is required for the candidate to speak both English and Portuguese fluently.

An ideal candidate will be comfortable with data management and ambiguity – adding structure to white space in order to operate effectively. They will also be able to Earn Trust across a variety of stakeholder groups, Deliver Results autonomously, and make decisions that are data driven.

Key job responsibilities
- Owns escalated TTs resolution and dive deep on new and complex issues in the organization;
- Documents discoveries in a structured and straightforward way;
- Does recommendations for short-mid-long term on addressing on issues;
- Reaches out to Retail and other business partners when needed;
- Supports on 1:1 vendor education;
- Consolidates TTs reporting.


About the team
We identify, develop, and manage a set of scalable initiatives to grow Amazon Brazil Retail Key Inputs related to Vendor Experience.

Our goal is to accelerate the flywheel and delight our customers by promoting synergies throughout the retail business. We bring solutions that overcome coordination issues, scale best practices and ensure continuous improvements in our processes and systems.
- Attention to details and willingness to learn;
- Experience on process improvement;
- Bachelor's degree;
- Able to communicate in both Portuguese and English;
- Experience on building status reports;
- Knowledge of Excel (Pivot Tables, VLookUps)- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.