Senior Workforce Planning Strategist, AWS Workforce Planning

Success in any organization begins with its people. Having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success.
AWS is looking for an exceptional Technical Program Manager with strategic expertise and a strong delivery record in building trust and delivering results to the business to advance adoption and effective use of Workforce Planning(WFP). Moreover, this Technical Program Manager will work in partnership with the core WFP team that requires thought leadership to advance WFP content across AWS. This individual has proficiency in employing workforce and human behavior insights, strong business operations fundamentals and good judgement. This individual will also provide thought leadership and program management against current and future technical capabilities and programs that enable the acceleration of revenue growth, improved operational efficiencies & delivery. Ultimately, the individual will be responsible for a program level effort to enable optimized workforce size, location and level in service of predictably accelerating product innovation, and enhancing the customer experience at acceptable cost. If you enjoy leading strategic programs, working in a fast-paced dynamic environment and being challenged by new problems, we’d like to speak with you!


Key job responsibilities
Key job responsibilities
• Work directly with senior leaders in the Workforce Planning team, while partnering with Finance, HR and business leadership to manage creation of tools and processes that support the one- and three-year workforce plans in cadence with AWS’ operational cycles
• Earns trust with internal stakeholders and customers, and develops collaborative solutions that create measurable economic impact on AWS
• Leverage deep knowledge of workforce planning methodologies, data sources, and practices. Applies this technical knowledge to invent, evolve, improve, and simplify.
• Drive large-scale workforce planning programs that solve significantly complex or endemic problems.
• Consistently bring strong, data-driven business and technical judgment to decisions.
• Recognize when designs/solutions require additional technical guidance (e.g., from senior practitioners or subject matter experts).
• Advocate for and guide workforce programs. Influence teams to dedicate resources, and lead the effort (or finds appropriate owner).
• Capture the right metrics to influence stakeholders and measure success.
• Occasional travel to internal meetings and fact-finding sessions.

A day in the life
As a Technical Program Manager within AWS, you will partner across the WFP team to set the vision and direction for a high-quality workforce. You will play a key role on the Workforce Planning Science, Tooling and Inspection sub-teams that influence the long-range plans of the business and the technical agenda that supports it. You will influence tools and programs serving senior leaders globally and impacting AWS’ future.
The ideal Technical Program Manager has a strong sense of ownership, is self-driven, loves breaking new ground. You will bring a mix of experience including complex technical program management, senior stakeholder management, cross-functional collaboration, strategic planning, operational planning, and process improvement.

About the team
Our team communicates who we are as an employer – what it’s like to be an Amazonian, why we love innovating on behalf of customers and why people should join us. Our employer brand has been guided by our Leadership Principles, our values, and most of all our people. Our job is to bring that to life.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
- Master's degree in statistics, engineering, I/O psychology, mathematics, economics, MBA and 5+ years of domain experience. Has led teams that have built workforce programs and tools, and has familiarity solving familiarity in problems/efforts with visible risks, roadblocks, and some constraints.
- Experience setting technical requirements for process automation
- Strong analytical and problem-solving skills, expertise in deriving insights through data analysis, practical knowledge and experience in inferential statistical application.
- Excellent attention to detail and the ability to dive deep into the data.
- Strong interpersonal and communication skills, ability to engage effectively with a broad range of audiences including senior business leaders and cross-functional colleagues.
- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment- Strong commitment to exceptional customer experience, enthusiasm to drive positive change and ability to persuade
- Excellent communication skills, both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
- Application of data mining/machine learning algorithms
- Experience with making large scale optimization and predictive models
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.