Application Support Engineer - Vendor Service

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

You will join the 3rd Party Applications (3PA) group to help with the fast-expanding applications stack. As a key member of 3PA Engineering Support, you will work together with the rest of the global team and colleagues to deliver professional IT support for QRT users, as well as continuously improve monitoring and process automation to meet and beat Service Level Agreements.

What you will do:

• Leverage Cutting-Edge Technologies: Gain hands-on experience with state-of-the-art tools and frameworks to support and enhance QRT’s growing technology stack
• Manage & Support Third-Party Applications: Provide expert support for third-party applications (Refinitiv, Grafana, ChatGPT, Tableau, etc.) across on-premises, AWS deployments, and SaaS environments
• Application Onboarding & Enhancement: Collaborate with business and technology teams to onboard new applications, optimize existing solutions, and drive operational efficiency
• Platform Engineering & Monitoring: Design, deploy, and proactively monitor application platforms to ensure high availability and performance
• Incident Management & Root Cause Analysis: Work closely with internal users and external vendors to rapidly restore services, identify root causes, and implement long-term fixes
• Collaboration with Core Teams: Engage with traders, researchers, and developers to build, optimize, and maintain bespoke platforms and environments tailored to business needs
• Process Automation & Workflow Optimization: Continuously enhance automation and refine operational workflows to improve system reliability, efficiency, and scalability
• Scalable Systems Implementation: Develop and implement automated, scalable, and resilient application systems, processes, and controls to support long-term growth

Requirements

• Core Expertise: 3+ years in Application Support, DevOps, or a similar role
• Incident & Problem Management: Experience in application support and troubleshooting
• Cloud & Infrastructure: AWS provisioning (ECS, RDS, IAM) using Terraform/Ansible
• Monitoring & Automation: Experience with Grafana, Splunk, and scripting in Python/Bash/PowerShell
• Networking & OS: Hands-on troubleshooting experience with Linux & Windows
• Trading & DevOps (preferred): Experience with Refinitiv TREP, DevOps tools (GitHub, Slack, OpsGenie)

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.