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Training and Advocacy Manager

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Tokyo, Japan

13h ago
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Job Description

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 2 years of experience with an advanced degree.

Preferred qualifications:

  • Experience working with training tools and systems.
  • Ability to adapt and operate in a fluid, constantly evolving, and collaborative environment.
  • Ability to build cross-functional relationships.
  • Excellent presentation, verbal and written communication skills.
  • Excellent investigative skills (e.g., A/B analysis, return on investment, job costing, etc.).

As Channel Sales and Activation Training and Advocacy Manager, you are accountable to manage Training and Advocacy (TandA) day-to-day activities for key partners in Japan. This will be measured by coverage, the number of Retail Sales Associates (RSAs) trained, and effectiveness, Mystery Shopping scores and survey/quizzes, which will be evaluated against country targets. .

You will need to have a solid domain foundation and the flexibility, talent, and aptitude to learn new areas of the business, as well as a fundamental understanding of retail/carrier trading to influence across the organization.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

  • Drive Retail Sales Associate (RSA) recommendation rates and knowledge scores. Drive RSA advocacy as measured by activity rates, and RSA surveys.
  • Work with internal stakeholders to build training programs to drive Devices and Services Business Organization (DSBO) business objectives.
  • Work with external partners to build training programs that will deliver maximum impact in each channel.

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