Technical Solutions Engineer, SAP Priority Solutions

Minimum qualifications:

• Bachelor's degree in the field of Science, Technology, Engineering, Mathematics or equivalent practical experience in technical support, professional services, software development, or product operations management.
• 4 years of experience supporting customers in Enterprise Cloud.
• Experience with SAP technologies (e.g., HANA database, S4/NetWeaver application platform) and architecture/infrastructure needs, in compute infrastructure, supporting, developing, maintaining cloud solutions.
• Experience reading and debugging code, including but not limited to: Java, C, C++, .NET, Python, Shell/Bash, JavaScript or ABAP.

Preferred qualifications:

• Experience supporting SAP solutions in cloud platforms.
• Experience with any of the following Infrastructure as a Service (IaaS) solutions: virtual machines and networks, on-premises/hybrid cloud computing, cloud identity and security models, cloud monitoring and logging, cloud storage.
• Familiarity with SAP basic operations on public cloud around core production concepts (high availability, disaster recovery, scale-out and scale-up architectures, shared storage solutions, clustering solutions, etc).
• Familiarity with SAP proprietary technologies and architecture, including but not limited to ABAP programming, SAP HANA technology and administration.
• knowledge of Linux/Windows.
• Understanding of networking fundamentals (TCP/IP, Routing, Load Balancing, etc).

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Understand customer impact, handle escalations through diagnosis, trouble-shooting and resolution on Google Cloud Platform products through excellent customer management. Contribute to Supportability Engineering with product, SRE and engineering teams to improve product quality and reduce contact rate.
• Develop understanding of the SAP-on-GCP and SAP on Google Bare Metal Solution (BMS) technologies and solutions by troubleshooting, reproducing, determining root cause for issues.
• Act as subject matter expert for internal/external stakeholders and customer organizations, resolve technical deployment obstacles, improve SAP-on-GCP/BMS and other products through understanding issue management and resolution processing.
• Work as part of a team of developers/consultants that globally ensure 24 hour customer support.
• Improve support experience for SAP-on-GCP/BMS by developing best practices/playbooks based on learnings from support of cloud based SAP solutions according to complex customer requirements and technical implementations.