Principal Product Manager - Loyalty

About The Role

Skyscanner is looking for an experienced and strategic Principal Product Manager to lead our Loyalty domain.  

We’re on a mission to help every Traveller to explore our world effortlessly. As we continue to grow the audience we serve, it’s critical that we build relationships with our Travellers that create reasons to return directly, time and time again. 

Key Responsibilities

• You’ll shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value.
• You’ll be responsible for managing and bringing together stakeholders and strategies across the organisation to drive substantial change. 
• Partnering with cross-functional teams on complex projects, to ensure success of initiatives involving marketing, design, research, copywriting, data analysis, engineering, legal and more.
• Working closely with squads and stakeholders to identify the biggest gaps and process improvements which can be applied across the business to drive insights and outcomes.
• Ensuring a smooth and optimal delivery for squads, by coordinating workstreams across all crucial teams needed to deliver end-to-end value.
• Planning the product strategy and leading the execution of the product roadmap collaborating with cross-functional teams
• Leading by example, and wearing any hat needed to effectively advance the team towards achieving its goals.  
  

Key Skills and Experience

• Product Management Expertise: Experienced in product management at a senior or lead level, with proven success in building or working on loyalty and reward propositions and retention strategies. 
• Loyalty and Retention Knowledge: Strong familiarity with loyalty and reward programmes, retention strategies, marketing and merchandising. 
• Preferred Skills: Experience working at large-scale product-led organisations, working alongside or within the marketing team and user-facing product development, particularly with bringing new products to market. 
• Cross-Functional Influence: Exceptional stakeholder and product management skills, with a demonstrated ability to communicate effectively and influence teams at all levels, from engineering, marketing to executive leadership. 
• Strategic Problem Solving: Adept at autonomously solving ambiguous and previously unaddressed business challenges, employing data-driven decisions and an analytical mindset to identify and act on growth opportunities. 
• Org-wide Communication: Confident in regularly communicating status across levels to gain alignment, manage risk, and provide transparency.  

Why You’ll Love This Role

This is a unique opportunity to make a tangible impact on how Skyscanner can build a deeper relationship with Travellers. You’ll be a cultural ambassador for loyalty, shaping the future of loyalty, retention and lifetime customer value in travel while developing your leadership in a rapidly evolving domain. 

Following extensive surveys and workshops around our teams needs and preferences, we’ve returned to our offices in a hybrid working pattern: typically that looks like two days in the office, flexible to an individual’s need. As such, this role would be a great fit for someone who lives within commuting distance of one of our UK and Barcelona offices.

#LI-SM2 #LI-Hybrid