Roku

Senior Software Engineer

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Bengaluru, India

8h ago

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Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance, and SEO-optimized applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you.

About the role

Roku is seeking an experienced, versatile, and skilled Sr. Software Engineer to join our dynamic Customer Care platform team. You will play a pivotal role in building and evolving a platform, leveraging backend technologies and service-oriented architectures, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation. Your expertise will help build scalable architecture solutions that enhance customer support experiences and support multiple call centers globally.

What you'll be doing

Determine the strategic and tactical direction and architecture of the customer service CRM platform
Architect and implement performant, scalable, reliable microservices with high availability.
Design, develop, and maintain backend services to support a multi-region, cloud-native platform.
Embrace opportunity to embark on a large, technically challenging project with many cross-functional partners that will have a large impact for our millions of users and will lay the groundwork for many years to come
Manage and optimize data storage solutions, both SQL and NoSQL.
Implement and manage pub-sub messaging solutions using tools like Kafka or Amazon SQS to support event-driven architectures.
Optimize service performance, ensuring low-latency and high availability.
Advocate for operational excellence, driving best practices in monitoring, performance, and reliability.
Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support.
Collaborate with product managers, frontend engineers, and DevOps teams to deliver end-to-end solutions.
Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver end-to-end solutions.
Continuously research and apply new technologies to enhance system capabilities.
Produce high quality code and lead a team of engineers, providing technical guidance, code reviews, and mentorship.

We're excited if you have

7+ years of software development experience in platform or full-stack engineering with a focus on service engineering
Proficiency in microservice architecture technologies (e.g., Node.js, Go, Scala) and RESTful API design
Expertise in object-oriented programming and solid understanding of concurrent programming and data structures
Experience with data modeling and storage with SQL and NoSQL data solutions
Experience with scaling / performance tuning of highly available web services and systems
Hands-on experience with cloud platforms (e.g., AWS, GCP, Azure).
Familiarity with DevOps practices and tools (CI/CD, Docker, Kubernetes).
Experience with micro-frontend architectures and cross-service integration.
Proven experience leading teams and mentoring engineers with effective communication and collaboration skills.
Excellent problem-solving skills and ability to work in an agile environment.
BS or MS degree in Computer Science or equivalent
Experience with event-driven architectures and message brokers (e.g., Kafka, SQS, RabbitMQ) is preferred.
Knowledge of distributed systems and service mesh technologies is preferred.
Exposure to observability tools and practices (e.g., Prometheus, Grafana) is preferred.

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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