Roku

Director of Operations Program Management

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San Jose, California

14h ago

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Job Description

Remote

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

As Roku continues to expand its supplier base, geographic reach, and strategic initiatives, we have restructured our team to drive operational excellence and results. Reporting to the Senior Director of Manufacturing Operations, this team is accountable for the successful launch of all Roku Players, Smart Home, and Remote products. Unlike traditional program management organizations, this group owns end-to-end execution across New Product Introduction (NPI) and sustaining product management, integrating Program Management, Quality, and Technical Operations with a strong focus on delivering results.

About the Role

We are seeking a dynamic Director of Operations Program Management to lead a team of senior, highly technical program managers. This leader will oversee multiple complex product initiatives, ensuring seamless cross-functional alignment across internal teams and external partners. The role involves managing engineering and operations deliverables, product launch planning, and post-launch optimization, all while ensuring products are delivered to market on schedule and meeting key business and quality metrics.

This position also drives operational supply chain strategies, optimizing capabilities across global operations to align with business objectives. Given Roku’s pivotal role in a complex ecosystem—including hardware, software, retail, logistics, OEMs, content providers, and more—this leader must have a proven track record of successfully shipping consumer products and scaling businesses while exceeding customer expectations.

For California Only - The estimated annual salary for this position is between $233,000 - $395,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.\

What You’ll Be Doing

Lead and own the successful launch of Roku’s new products, including Players, Smart Home devices, and Remotes.
Drive cross-functional collaboration, bringing together senior leaders from Engineering, Product Management, Partner Management, Product Marketing, Communications, Supply Chain, Logistics, Customer Care, and Retail Sales to ensure on-time product delivery and post-launch success.
Provide executive-level reporting, delivering a weekly summary of key decisions, risks, and action items to ensure leadership is informed and empowered to act. Host operations leadership forums to drive swift decision-making.
Measure and optimize post-launch performance, gathering insights from Engineering, Customer Support, Social Media, Reviews, and Returns to ensure products meet or exceed business objectives. Ensure rapid response from teams to address any gaps.
Scale product development operations, working closely with the broader operations team to develop scalable strategies as Roku’s product portfolio grows in both number and complexity. Continuously improve product development processes across the organization.
Foster a high-performance culture, emphasizing data-driven decision-making, transparency, and collaboration to achieve operational and product excellence.
Up to 15% travel requirement

We’re Excited If You Have…

A strong background in operations leadership with deep program management expertise.
A pragmatic, data-driven, and results-oriented approach to problem-solving.
The ability to influence senior leadership and drive cross-functional alignment across diverse business and technical teams.
A proven track record of successfully launching and scaling consumer products in a fast-paced environment.
Experience building and leading high-performing teams, including hiring, mentoring, and developing top talent across both technical and business functions.
The ability to balance strategic vision with hands-on execution, prioritizing effectively and delivering commitments on time.
Strong leadership and communication skills, with a focus on driving accountability and operational excellence.
Bachelor’s degree in Operations Management, Engineering, Business or related field (MBA preferred).
This is an exciting opportunity for a high-impact leader who thrives in a fast-paced, entrepreneurial environment and is passionate about delivering best-in-class consumer experiences. If you are a strategic thinker, a strong operator, and a leader who delivers results, we’d love to hear from you!

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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