Customer Success Manager, Google Workspace

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 6 years of customer-facing experience, driving customer development programs.
• Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.

Preferred qualifications:

• Master's degree in a management, technical or engineering field.
• Experience leading enterprise organizations through a people, process and technology transformation of building and operating legacy, on-premise software to running speed as a digital native in the public cloud.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation and program management skills.

As a Workspace Customer Success Manager, you are an expert in digital workplace transformation and Generative AI, with knowledge of the customer personas and of the technology and industry trends that are driving businesses to evolve the way they work. You will act as a trusted advisor to a portfolio of customers to help them gain maximum from Google Workspace solutions, and will work with other customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will enable the broader eco-system to scale the practices implemented with customers through developing relevant playbooks, and driving knowledge sharing within the Workspace customer community in region.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Drive the adoption of Google Workspace  solutions for a portfolio of accounts, focusing primarily on Google Workspace.
• Serve as a thought leader in GenAI and digital productivity and collaboration, provide thought leadership to customers at Executive and Practitioner levels.
• Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
• Guide executive customer stakeholders through the changes needed to unlock the full value of Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Partner with customer-facing account teams and executives to develop technical plans that help customers achieve their business objectives.