Product Operations Manager, Google Customer Solutions

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 4 years of experience in product or program management.
  
• 3 years of experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).
• 3 years of experience working with systems design and product design.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field.
• Ability to communicate to both technical and business stakeholders and users and interact at all levels of the organization.
• Ability to work in a changing environment.
• Excellent problem solving and analytical skills, with the ability to define problems and identify potential solutions.
• Excellent project management, relationship management, and change management skills.

The GCS Revenue Strategy and Operations (RSO) organization provides business critical analytical insights, ensures cross-functional alignment of goals and execution, and helps teams to drive global initiatives forward. RSO is the global team within Google Customer Solutions (GCS) that makes sure Google's business runs smoothly and scales.

The team’s mission is to empower GCS to grow customers globally by delivering solutions through technology and operational excellence by partnering and building trust with GCS business and technology teams and delivering products/solutions for users. The team is focused on aligning the company priorities with day-to-day operations, and helping evolve early stage ideas into future feature initiatives.

You will partner with the Regional Strategy and Operations Leads to understand user issues, form business requirements, and prioritize solutions to influence the direction of product development.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $115,000-$169,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Gather impactful product insights through knowledge of the user, workflows, sales and marketing processes, and the strategic initiatives of the business.
• Identify gaps in current tools and infrastructure, prioritizing and crafting business cases to validate the importance of new feature requests.
• Articulate Business requirements to Product Management and Engineering teams and influence quarterly/annual plans to address them.
• Partner with senior leadership and cross-functional stakeholders to understand and prioritize business and product needs, build consensus, and communicate those needs.
• Develop a launch plan, identify risks, update stakeholders along the way, and manage new product/feature launches.