Operations Strategy Lead, Global Operations Center

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in a project or program management, consulting, or client facing role.

Preferred qualifications:

• Master's Degree in Business Administration or a related Advanced degree.
• Experience with Google products or services with the Global Operations Center
• Ability to translate insights into action, including developing compelling business cases and implementing recommendations.
• Excellent organizational skills and ability to manage multiple concurrent projects.
• Excellent interpersonal skills with the ability to take initiative, build relationships and lead discussions with diverse cross-functional stakeholders at all levels.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

• Define, refine, and communicate the goals for various Global Operations Center (GOC) Operations verticals, ensuring alignment with GOC and Google strategies.
• Act as a facilitator and relationship builder, working across teams and functions to identify improvement opportunities and solve problems.
• Leverage data analysis and business intelligence tools to support business case development, performance reporting, and operational excellence initiatives.
• Create presentations, reports, and communications to articulate Global Operations Center (GOC) Operation's performance and value to diverse audiences, including leadership and stakeholders.
• Establish governance structures, track key metrics, and provide program management support for initiatives, ensuring efficient and effective operations.