Associate, Business Operations

**This role is based out of our HQ, on-site Monday-Thursday with remote flexibility on Fridays.**

Are you passionate about identifying and resolving root issues in existing key processes in a highly collaborative environment? Are you excited about innovation resulting in a direct, positive impact on the work of store associates and the satisfaction of our customers?

As Wayfair scales rapidly over the next few years, the need to build best in class processes and tools for our associates and customers also grows! As a Business Operations associate, you will play a key role in developing solutions to foundational processes that will help our stores run more efficiently and effectively. You will help with the day-to-day direction and support to cross functional teams within the retail, product, and engineering teams. This role serves as a key partner to the Sr. Manager of Process Engineering as we work together to evolve our working processes that are dependent on our current app platform.                                                                                                                                                                                             

What You’ll Do

• Assist store teams by troubleshooting operational issues, resolving support tickets, and escalating technical concerns as needed.
• Collaborate with store associates, management, and cross-functional partners to identify operational challenges and implement process improvements.
• Develop and maintain a strong understanding of store operations, tools, and workflows through hands-on experience and communication with store teams.
• Support the creation and upkeep of Standard Operating Procedures (SOPs) and training materials to help associates adapt to new tools and processes.
• Work alongside the Implementation Team to conduct time studies and analyze store pilot programs, contributing to the refinement of key systems and workflows.
• Build and maintain dashboards to track store performance metrics, tool adoption, and process efficiencies, providing actionable insights to stakeholders.
• Participate in cross-functional meetings to ensure store-level feedback is represented in discussions around new tools and operational strategies.
• Assist in balancing immediate store needs with long-term process improvements to support overall retail growth and efficiency.

What You’ll Need

• Bachelor's degree in Supply Chain Management, Operations Management, Retail Management, or a related field (or equivalent experience in retail/store operations).
• 1+  years professional work experience in business planning, organization and process management, process improvement, marketing or operations
• Requires up to 25% domestic travel to the various store locations in Massachusetts, Florida, Illinois, Texas and beyond 
• Familiarity with retail workflows, store processes, and operational challenges.
• Basic understanding of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Willingness to roll up your sleeves and engage with other stakeholders across multiple teams to accomplish what needs to be done in a highly ambiguous and fast-paced environment 
• Technical acumen to learn necessary software; SQL experience is a plus. 
• Experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
• You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.