Account Manager

Office Based: London, EC1V 7LQ
Hours of Work: 40hrs per week, Monday to Friday

Benefits:  Bupa Health & Dental Insurance, Wellbeing Scheme, Life Insurance LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Sport/Gym Membership Contribution, 25 Days of Annual Leave (including tenure entitlement) + Bank Holidays, and more.

Shape the future of global logistics at Wayfair by driving supplier growth, enhancing supply chain performance, and building strategic relationships in a fast-paced, dynamic environment!

CastleGate Forwarding (CGF) is Wayfair's freight forwarding division, dedicated to supporting suppliers' international supply chain needs. With a focus on providing exceptional service, CGF strives to become the preferred freight forwarder for Wayfair’s suppliers.

As an Account Manager, you will manage supplier relationships, drive growth, and optimise supply chain performance. This role involves strategic advising, data analysis, and cross-functional collaboration to enhance supplier experience. This is an exciting opportunity to join a new and ambitious team on our mission to expand our European and UK market by growing the most promising and high-quality suppliers to meet our ambitious growth target.

If you're passionate about account management, thrive on building strong relationships, and are eager to take your career to the next level in logistics and supply chain, this is the perfect opportunity for you!

What You’ll Do:

• Manage a portfolio of suppliers across our CastleGate Forwarding business.
• Build strong relationships with suppliers, acting as their growth and strategic advisor, and execute negotiations to secure the best rates and volumes.
• Analyze key metrics and derive strategies on how to improve supplier and team performances.
• Drive relationships and collaboration with cross-functional teams to identify and implement process improvements.
• Present supply chain value propositions to Wayfair suppliers and identify supplier needs.
• Ensure compliance with company’s and customer’s standard operating procedure.
• Attend trade shows and visit key suppliers (2-5 times per year).

What You’ll Have:

• Demonstrable experience within a professional account management, sales or business development role, preferably in the freight forwarding sector or a related logistics field. 
• Excellent written and verbal communication skills in English.
• The ability to build and maintain long-lasting relationships with suppliers and internal stakeholders.
• A data driven and analytical mindset, someone who shows a strength in handling data, identifying insights and converting into business decisions.
• Proficient IT navigation skills including: MS Office Suite (Word, PowerPoint, Excel) and/ or Google Suite (G-Mail, GoogleSheets, GoogleDocs); strong working knowledge of Excel functions such as VLOOKUP and pivot tables.
• Curiosity and eagerness to have an impact on the business with a hands-on approach, supporting our strategy and enhancing supplier experience.
• The ability to work effectively with people in a cross-functional and thrive within an agile, fast paced environment.

At Wayfair, we value our team's diverse experience, which enhances our ability to provide the best possible experience for our customers, suppliers, and partners. If you have account management experience, resilience, and the ability to effectively tackle and resolve multiple challenges, we have the perfect role for you!

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

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