Smarsh
Sr. Incident Commander
🌎
UK - London
1w ago
👀 11 views
📥 0 clicked apply
Job Description
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
The Sr. Incident Command job family is responsible for coordinating incident activities across multiple teams across multiple geographies. Incident Command team members have a goal to move incidents to resolution as fast as possible, with as much clarity as possible. Incident Command team members manage enterprise high priority incidents through effective process. They are accountable for driving Mean Time to Resolution down and customer satisfaction up. They must work closely with SRE and Technical Support teams to develop frameworks and training programs that support this outcome.
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