Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus
At the core of our approach is a simple mantra: customers first. We don't just work for our customers; we work with them, closely understanding their unique needs and challenges. This collaborative effort allows us to not only grasp their objectives but to intricately align our solutions with them.
Our collaboration extends beyond departmental lines. We work hand-in-hand with other teams at Deliverect as well as with our customers' teams, ensuring our solutions seamlessly integrate into their existing operations. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. Welcome to a team that doesn't just manage accounts; we architect global success stories.
Your Impact
As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues, and optimize their experience with Deliverect’s products. You will oversee the operational health of key accounts, monitor performance metrics, and collaborate with internal teams to enhance service quality. Your ability to proactively address challenges and provide technical insights will be essential in maintaining strong partnerships and maximising customer value.