Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Application Support Team Lead who will oversee a portfolio of SaaS applications. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a IT Application Support Team Lead, your key area of responsibility will be to lead a team of talented IT Applications Specialists responsible for managing a large portfolio of enterprise infrastructure applications. This role requires strong people leadership skills along with the ability to provide technical leadership to the team around the design, configuration, implementation and maintenance of Geotab’s infrastructure applications. Additionally, the Team Lead is accountable for maintaining a stimulating work environment with a strong focus on building a world class application support team and service offering. 

How you'll make an impact

• Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of the various key stakeholders across the organization, especially as it relates to the managed list of enterprise applications.
• Work closely with business owners in order to understand business needs and manage expectations of users being supported.
• Develop and implement strategies to identify technology direction to support the business strategy while maintaining security posture.
• Working with the team, provide advice and recommendations to management regarding technology direction and roadmap capabilities, features and functions aligned with the business while maintaining security posture.
• Manage team task assignments, work arrangements and other department expectations.
• Engage in high priority incidents and manage escalations with internal users, departments and third party vendors.
• Lead problem management to resolve recurring issues in a timely manner.
• Mature application and service line capabilities by automating application functionality and optimizing processes.
• Ensure team maintains relevant and current application documentation.
• Adherence to IT playbook for fully operationalized applications / services.
• Support team members including communicating team goals and identifying areas for skill development.
• Develop and facilitate technical training in collaboration with Geotab training teams and Learning Center.
• Provide project leadership and guidance to the team as SME.
• Oversee the activities and performance of direct reports:
• Provide direction in alignment with business plans and business strategy.
• Engage in the development of the team by coaching, providing feedback, identifying areas of growth and training opportunities.
• Collaborate and support employees during the performance management process, meeting KPAs and career development planning.
• Reporting monthly performance metrics for the team.

What you'll bring to the role

• Post-Secondary Diploma/Degree specialization in Computer Science, Engineering or a related field.
• Professional certification in Information Technology (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued.
• 3 - 5 years experience managing or developing application teams.
• 3 - 5 years experience with Cloud Platforms (platform components and assembling applications).
• 3 - 5 years of experience in technical, functional & system support of IT applications.
• Thorough knowledge of Chrome, Windows and Linux OS installation, configuration, troubleshooting, and maintenance.
• Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
• Proven track record of coaching a team to success against evolving performance targets.
• Proven success with coaching and development of employees.
• Excellent verbal and written communication skills.
• Strong interpersonal relationship building skills.
• A strong team-player with the ability to engage with all levels of the organization.
• US Residents Only - Ability to pass a US Government Background Check and drug screening.