Travel Manager, Corporate Travel UCAN

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

This role will lead our Travel organization to support our UCAN employee, candidate and relocation stakeholders. The ideal candidate is someone that has a deep domain expertise in travel and who is strong in developing strong cross functional relationships.  This person will appreciate the need to create global consistency for our travel and expense related services but also ensure UCAN regional and local nuances are accounted for. In addition, this person will need to be able to work in an ambiguous environment and embrace the nuances of Netflix culture and how it applies to Travel and Expense.  This role will report into the Director of Travel based in Los Angeles.  The role needs to be based in one of our California offices (Los Gatos or Los Angeles) and will have direct management of the Travel team members based in Mexico City.

Strategic Partnerships:

• Partner closely with EMEA, APAC, LATAM travel and teams to ensure alignment on global strategy with regional and local nuances to the programs and support for our current and future offices in the UCAN/ region.

• Drive strategy for the UCAN region, partner closely with the Director of Corporate Travel to provide actionable insights for the business to continue to optimize cost savings. 

• Partner and nurture the relationship with our external travel vendor. This includes devising workflows and seeking operational excellence to suit the travel needs of Netflix stakeholders.

• Create and manage strategic cross functional partnerships with Tax, Accounting, Mobility/Relocation, Recruiting, Events, Engineering, Executives and EAs in the region.  Ensure the needs of these partnerships are met.

• Drive adoption for our travel program for employees, partnering with FP&A to develop dashboards and reporting metrics to assist in managing the program and sharing progress with leadership.

• Partner with global sourcing partners for global air, hotel and ground transportation providers and add local and regional nuances and input in order to better support the UCAN region. 

• Partner with Employee Services, HRBP and Travel & Expense teams for new hire onboarding, continued training curriculum and communications.

• Form, strategize and executive a unified relationship with Expense leadership within UCAN.

Projects and Operational:

• Develop a deep understanding and become a subject matter expert for our travel tools and have an understanding of expense tooling in relation to travel

• Partnering with the Expense team to continuously evaluate and assess travel payment types within travel tooling to ensure streamlining of financial reconciliations and maximizing Netflix rebates and incentives. 

• Strategically assist with office openings and M&A onboarding - develop a workflow that can quickly and effectively support the new travelers (profiles, forms of payments, etc.) as well as the new travel pattern it creates.

• Develop and deliver educational material for employee consumption.

• Ad hoc reporting requests and investigations.

• Subject matter expert for Navan and knowledge of Workday tooling.

• Manage and identify travel tools, technology and innovation needs for the different teams.

• Closely managing the relationships with Vendors operationally to make sure we can provide a very high touch service and quick resolution when escalation is required.

• Providing event partnership and coordination from the design and planning stage to onsite support.

Qualities We’re Looking For:

• The successful candidate for this role will have 10+ years of leadership and strategic experience managing teams in UCAN and solid relationships with global team members.  Management experience in centers of excellence is a plus. 

• Experience creating, building, and implementing corporate travel programs is a requirement. 

• Managing financials, budgets and program management data and analytics

• Systems familiarity, preferably online tooling, Workday or similar Expense systems, Tableau and other 3rd party tools

• Strong project management skills

• Able to function effectively as a part of a loosely coupled but highly-aligned team

• Flexible, with the ability to pivot and adjust to the needs of the teams you support

• Excels in internal customer service

• Relationship builder - Ability to cultivate strong cross functional relationships and communicate effectively with team members and business partners

• Innovation - Enthusiasm for improving and enhancing systems and workflows (learn the existing process and then build/challenge it to better scale for growth while providing meaningful reporting to our business partners)

• Leadership - success in managing and growing a team and working in an ambiguous environment

• You embrace and advocate the Netflix culture and our long-term view.

As Netflix continues its international growth expansion, finance and operational complexities are also growing. There are new challenges we’re facing, and there’s plenty of fun we’re having. Come be a part of it and help make a positive impact!

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000 - $470,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.