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Aspire

Head of Onboarding Operations

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Singapore, India

6d ago
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Job Description

Hybrid

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products.

Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023, ranked as LinkedIn’s Top Startup in Singapore, and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

Head of Onboarding Operations

About The Team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
We are seeking a highly skilled Head of Onboarding Operations to join our team. This role will be responsible for managing our onboarding teams across all our geographies. The candidate will report to the VP of Onboarding and be based in Singapore.

About the Role:

  • Create and lead an effective, scalable and cost-effective onboarding organization
  • Own onboarding performance and metrics such as conversion, onboarding speed, rejection rate, etc.
  • Manage the country onboarding operational teams, based in India, Indonesia and Malaysia
  • Build teams to cover new geographies Aspire will be expanding in
  • Help country growth teams (Sales, Partnership, Marketing) to achieve their targets for active new clients
  • Collaborate with Onboarding Strategy to optimize the onboarding flow for leads and internal tools and processes
  • Collaborate with Onboarding Quality to improve the quality of our KYB
  • Work closely with Compliance to refine local onboarding policies
  • Troubleshoot and investigate onboarding issues and liaise with relevant stakeholders to resolve issues
  • Be the PIC and report onboarding performance and updates to relevant stakeholders

Minimum Qualifications:

  • Minimum 10 years experience with track record in a leadership role in operations in tech or financial services
  • Experience in onboarding, customer success, customer support or sales operations
  • Highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
  • Can build from scratch, as well as create & implement a strategy to bring the scope to the next level and can prioritize tasks & targets in a highly unstructured environment
  • Can build a team of A players and coach your team, you understand how to address strengths and weaknesses, and leverage new opportunities to uplevel the team

What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com. 

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