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Aspire

Duitku - Customer Success Intern

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Indonesia (Jakarta)

2d ago
👀 4 views
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Job Description

Hybrid

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products.

Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023, ranked as LinkedIn’s Top Startup in Singapore, and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About Us
Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

 

Why DUITKU?

  • Be the heartbeat of our systems: manage, monitor, and optimize our tech environment. Install, test, and maintain—we're.
  • Impactful Work: Make a tangible difference with projects that matter.
  • Growth-Centric: Ongoing learning opportunities to fuel your career trajectory.
  • Flex Perks: Competitive salaries, comprehensive benefits, and wellness programs.
  • Culture of Collaboration: Join a team where your voice is heard and valued.

 

About the Role

We are looking for a Customer Success Intern to support our team in managing customer relationships, enhancing customer satisfaction, and ensuring the successful adoption of our payment gateway solutions. The role involves working closely with our team to assist in various customer success activities, such as onboarding, problem-solving, and maintaining strong client relationships. The responsibilities covering:

  • Support the Customer Success team in monitoring customer usage and addressing any issues or concerns.
  • Help identify opportunities for upselling and cross-selling our payment solutions to clients. 
  • Participate in follow-up meetings with clients to ensure satisfaction and gather feedback for product improvements.
  • Collaborate with the marketing and product teams to deliver tailored solutions to meet client needs. Stay updated on industry trends and share insights with the team to improve customer experience. 
  • Assist in the creation of reports to track customer success metrics and highlight areas for improvement.

 

Minimum Qualifications

  • Final semester student or fresh graduate in Business Administration, Marketing, Computer Science, or related fields. 
  • Strong communication and interpersonal skills in both English and Indonesian. 
  • Eager to learn and develop in the customer success field, especially within the tech industry. 
  • Comfortable using communication tools and basic software applications.
  • Ability to work under pressure and handle multiple tasks effectively.

 

Preferred Qualification

  • Familiarity with customer relationship management (CRM) tools or collaboration platforms (e.g., HubSpot) is a plus. 
  • An interest in the payment gateway industry and digital payments is a bonus.

What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com. 

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