Service Now Onboarding Analyst ​

Why we're hiring:

A ServiceNow Onboarding Analyst is responsible for facilitating and managing the onboarding process within the ServiceNow platform. This role typically involves analysis of workflows, data requirements, and ensuring a seamless onboarding experience for new services or Agencies.

 We are seeking a detail-oriented and tech-savvy ServiceNow Onboarding Analyst to streamline and optimize the onboarding process. The ideal candidate will have a strong understanding of the ServiceNow platform, excellent problem-solving skills, and the ability to collaborate across departments to enhance user experiences.

The role will report to ServiceNow Product Owner – New Request & Knowledge Bank 

What you'll be doing:

Key Responsibilities: 

• Onboarding Process Management: 

• Requirements gathering and design of workflows, forms and data requirements in ServiceNow. 

• Coordinate with all relevant departments to gather requirements and configure the onboarding process accordingly. 

• Ensure a seamless experience for new services and Agencies through accurate and timely delivery of onboarding tasks. 
• Propose “out of the Box” solutions minimizing any customization within the ServiceNow platform to meet organizational needs. 
• Monitor and resolve issues or errors during the onboarding process. 
• Data Management and Reporting:
• Maintain accurate records of onboarding activities and documentation. 
• Generate and analyze reports to track onboarding progress and identify areas for improvement. 
• Ensure compliance with data protection and privacy regulations. 
• Collaboration and Support: 
• Act as the primary point of contact for onboarding-related queries and technical support. 
• Provide training and guidance to users on onboarding processes within ServiceNow. 
• Collaborate with ServiceNow developers and administrators to implement updates or resolve system issues. 

What you'll need:

• ServiceNow administration and configuration understanding. 

• Workflow design and process optimization. 

• Reporting and analytics. 

• Stakeholder management and collaboration. 

• Problem-solving and troubleshooting. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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