CRM, EDSP

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
Amazon is seeking Channel relationship Manager for its Last Mile team.

About the Role:
- We are seeking an experienced Manager to drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
- In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders. This requires working effectively with multiple business leaders/teams to ensure the delivery and execution of projects. You will also work with multiple external creative agencies to drive strategy implementation.
- Cross-team coordination, project management, and excellent communication skills are essential. To work effectively in the role, the candidate would be required to develop a deep understanding of the organizations culture and the strategic business direction.
- This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.
- The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths. He / She will have excellent analytical skills.- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.