Global Operations Business Manager, Reverse Logistics

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

Key job responsibilities
In this capacity the Reverse Logistics Global Business Operations Manager will: 1) Oversee global operations while developing and driving key performance indicators and mechanisms to effectively manage performance, 2) ) Optimize returns processing and workflow by driving continuous to improve the efficiency and of the operations to enhance the customer experience and reduce cost, 3) Manage and build relationships with site leadership and suppliers while balancing the day to day execution with long-term planning, 4) provide insights into the returns network strategy for existing and emerging markets. This includes overseeing adherence to agreements, delivery performance, cost control, and social responsibility. The RL Business Ops manager will be a strong advocate for our customers within the organization while also providing critical feedback to drive continuous improvement.

The RL Global Business Ops Manager is a forward-thinking and analytically adept leader who excels in executing strategies to drive both immediate and long-term business impact. With a deep understanding of business and product operations, this role demands the ability to operate across various functions and influence a wide range of stakeholders. The ideal candidate demonstrates strong business acumen and expertise in leveraging product operations to achieve exceptional growth within tight deadlines.

The position requires building collaborative, long-term relationships with a holistic business perspective, rather than focusing solely on individual products or suppliers. Responsibilities include a solid grasp of reverse supply chain operations, third-party supplier engagements, manufacturing models, and consumer electronics product lifecycle. Effective judgment is essential for addressing issues and driving change. Additionally, the role demands excellent relationship-building skills to engage, influence, and negotiate with both suppliers and internal stakeholders Sr. Executive levels.

Travel – Global travel up to 30% per year

Follow this link view more Amazon Device opportunities within our Operations and Supply Chain teams:
https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chain

A day in the life
An average day could involve meeting with operational teams across the global to review execution and performance. Identifying performance blockers, improvements, and mechanisms to scale the organization, while developing operational strategies to support the growth of the business.

About the team
The Amazon Devices Reverse Logistics team spans the globe from China, UK, EU, and the US (Kentucky, New Jersey, Virginia, Sunnyvale and Seattle). The team leadership is composed of long term Amazonians with deep knowledge and experience in the consumer electronics returns space and a passion for Amazon's peculiar ways. We welcome applicants from all backgrounds and experiences.
- Bachelor's degree or equivalent
- 10+ years of product or program management, or technology experience with a proven track record of executing the strategic vision
- Experience in Operations and Business Management
- Experience leading projects/initiatives across a matrix organization and driving toward consensus
- Strong communication skills
- Proven analytical / decision making and problem-solving skills- Advanced Degree (MBA, M.A., M.S., or another post-graduate degree)
- Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
- Experience owning/driving roadmap strategy and definition
- Experience in influencing senior leadership through data driven insights
- Lean Manufacturing experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.