(US) Customer Support Solutions Analyst - Financial

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

 

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

 

Join us and be part of a team that is making a real impact.

 

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering,

configuring, and using the application

• Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities

• Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation

 • Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers

•  Effectively use and search the knowledge base, occasionally contributing new or updated content 

•  Meet or exceed established service delivery guidelines and key performance indicators

•   Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system

•    11-8 Shift work required

• Secondary Degree in Progress or Completed