Sr. Market Research Manager

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

 

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

 

Join us and be part of a team that is making a real impact.

 

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

The Senior Market Research Manager at PointClickCare develops and amplifies voice of the customer insights and is responsible for translating complex business objectives to multi-faceted learning plans and delivering actionable insights that further a customer-centric culture. In this role, you will be the market research subject matter expert responsible for applying qualitative and quantitative techniques, interpreting data, defining business implications and partnering across the organization to action the insights. This highly collaborative position provides direction to internal and external research partners overseeing multiple, concurrent product development, go-to-market and customer experience initiatives while coordinating efforts with cross-functional partners across Marketing, Strategy, Product, Sales, Professional Services, Support and Customer Success.

 

This role supports our Acute & Payer business tackling challenges head-on to facilitate the shift to value-based care and deliver innovative solutions that bridge previously siloed care environments. By expanding our real-time care collaboration network, we empower Providers, Health Plans and ACOs to improve transitional care management outcomes across care settings.