Customer Control Representative

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

We are looking for a Customer Control Representative to join our team at Verifone. In this dynamic role, you will handle both payment terminal returns from customers and various invoicing tasks. 

If you are detail-oriented, customer-focused, and eager to work in a fast-evolving payment industry, this could be the perfect opportunity for you! We will provide full training, but a background in financial management is considered an advantage.

Our office is in Vantaa, and the working hours are 37.5 per week.

Key Responsibilities:

• Process payment terminal returns and handle warranty exchanges
• Manage and credit invoices while assisting customers with invoicing modifications
• Provide excellent customer service via phone and email, addressing inquiries related to payments, invoices, and returns
• Collaborate with other departments to resolve invoicing and payment-related issues
• Maintain accuracy and efficiency in financial processes while ensuring compliance with internal policies

Skills and Experience we desire

• Fluency in Finnish & English language
• A proactive, team player with the ability to work independently at times 
• A customer-oriented mindset with excellent communication skills
• Attention to detail and the ability to handle financial data accurately
• Ability to prioritize and manage tasks effectively
• Additional languages such as Swedish are advantageous as you may also support our Swedish speaking customers
• Experience or education in financial management is a plus

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.