Retention Consultant

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Retention Consultant, you'll be our go-to expert in keeping customers happy, loyal, and engaged with EFTPOS NZ. Your mission: to turn those "I think I’m leaving" moments into "I’m staying because you’ve got my back" moments. Whether it’s helping merchants who no longer require our services, renewing expired contracts, or introducing them to exciting new products, you’ll be at the heart of our customer retention strategy.

Daily Adventures Will Include:

• Contacting merchants who’ve indicated they’re ready to part ways with EFTPOS NZ and understanding their reasons. (You’ll be their trusted advisor, not just a salesperson!)
• Troubleshooting concerns by offering tailored solutions and pricing to keep them on board
• Renewing expired contracts and introducing new EFTPOS products to increase value for customers and boost business for both sides
• Building long-lasting relationships that lead to repeat business and satisfied customers!

Skills and Experience we desire

What We’re Looking For:

• A problem-solver who can turn a “no” into a “let’s make this work”
• Excellent communicator – you know how to listen, empathize, and offer the right solutions in a way that feels personal
• A data-driven mindset – you’ll love diving into customer insights and using them to tailor your approach
• Experience with customer retention or sales is a plus, but a passion for building relationships is what counts the most
• A positive attitude and resilience – sometimes customers just need a little extra care to stay loyal!

Working hours: 40 hours per week between the hours of 08:00hrs – 17:00hrs Monday to Friday.

If this sounds like you or if you want to know more, flick me your expressions of interest along with your CV and let’s chat.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.