Assistant General Manager, Netflix House - King of Prussia

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.

As the Assistant General Manager, you will assist with all aspects of a site, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.

This role reports to the General Manager and is based in King of Prussia, PA.

 What you will do: 

• Assist the General Manager with the overall on-site operations for a Netflix House location, ensuring operating within budget constraints

• Develop hiring strategies for directly managed operations teams, as well as guiding third-party vendors, to ensure operational coverage and service quality

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service

• Directly manage F&B vendors, coordinating with them across all operational aspects

• Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams

• Promote and foster a mindset of continuous innovation for internal teams and external partners

• Foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team

What we need from you:

• Demonstrated 5+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries

• Strong knowledge of hiring practices and training & development strategies

• Experience managing direct and indirect teams in an environment that embraces continual learning and change

• Drive a safe, efficient, and guest-centric Netflix House by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability

• Excellent communication skills, both verbal and digital

• Excellent leadership skills

• Strong desire to think outside the box and innovate

• Strong financial acumen 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.