Field Operations Associate

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

The Field Operations Associate provides technical support to field engineers, technicians, and product support personnel, assisting them in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, and networked/wireless systems. This position plays a crucial role reporting design, reliability, and maintenance problems or bugs to the engineering teams.

Essential Duties and Responsibilities

• Maintain technical knowledge regarding existing and new product deployment functionality
• Respond to inquiries relative to the technical aspects of the solution  
• Occasionally participate in onsite visits to customers  
• Validate requirements and business needs collected by technical sales analysts and engineers  
• Perform other duties as assigned 

Qualifications

• Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a technical services environment.  
• Proficiency with Microsoft Office suite
• Experience working in a multi-functional environment
• Demonstrated understanding of customer environments, the payments industry, and Verifone products and solutions
• Excellent verbal and written communication skills
• Experience collaborating with customers, sales, and technical resource personnel

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.