Director, Software Engineering

See yourself at Twilio

Join the team as our next Director of Software Engineer on Twilio’s Billing team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead the Billing Engine team and build Twilio’s next generation Billing architecture.

Billing is at the heart of Twilio’s communications and data solutions business and a foundational pillar required to help scale Twilio’s growth. We are focused on launching new Billing architecture to drive radical efficiencies in the business and pave the path for launching in new markets. 

Responsibilities

In this role, you’ll:

• Lead a group of world class Software Engineers and Managers working on the core runtime systems of Twilio Billing systems. 
• Collaborate with Product and Engineering peers across the company to develop technical strategy for your team and long range plans to deliver for Twilio customers.
• Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
• As part of Billing leadership team, influence direction, culture, and engineering standards across the whole team.
• Independently represent Billing to other senior leaders across the company. 
• Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 12+ years of experience working on large scale distributed systems
• Experience in leading large organizations (30+)  and leading senior ICs and managers.
• Understanding of architectural patterns of high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)
• Ability to dive deep into technical details and provide guidance to the team when required.
• Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems.
• Proven track record of delivering in a fast paced and ambiguous environment
• Prior experience in the Billing domain with an understanding of industry trends is highly desirable.

Desired:

• Understanding of 3P Billing products and prior experience in integrating with such products

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, Los Angeles, Washington State , New York, New Jersey or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of ,California, New York, and Washington state . The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $223,300.00 - $279,200.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $236,500.00-$295,600.00
• Based in the San Francisco Bay area, California: $262,700.00-328,400.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits subject to plan requirements: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 02/28/2025 but may change based on business needs