Sales Enablement and Operations Manager (Remote)

About the Role:

The Sales Enablement and Operations Manager will support the regional Sales organizations and related departments (Customer Success, Strategic Alliances, and Business Units) through various associated responsibilities that ensure sales and demand generation objectives are attained. This position is also responsible for sales enablement, talent development, data hygiene, and correlated tasks that assist in new Managed Services revenue acquisition.

The Sales Enablement and Operations Manager will support functions essential to department productivity, enablement, and new revenue acquisition within the following channels: direct, indirect, and strategic alliances. These include planning, reporting, sales process optimization, large proposal process management, sales content management, training, and sales program administration.

What You’ll Do:

• Pre-Sales and Sales Enablement:
• Develop, maintain, and standardize sales enablement content to support Managed Services offerings; ensuring all materials are always accurate, relevant, and client-focused (Service Briefs, Sales Plays, Pitch Decks etc..).
• Provide training and guidance to sales teams to effectively communicate the value of Managed Services.
  
  
• Client Advocacy and Engagement:
• Act as a trusted advisor and liaison between pre-sales, delivery, and clients to ensure seamless transitions and onboarding.
• Gather feedback during pre-sales and delivery phases to drive service improvements and client satisfaction.
• Ensure the Managed Services business unit is perceived as an easy-to-work-with, client-focused organization.
  
  
• Cross-Regional Coordination:
• Work across regions to ensure consistency in messaging, processes, and deliverables.
• Engage regional leaders and stakeholders to align pre-sales strategies with regional needs and goals. Promote collaboration between distributed teams and foster a unified Managed Services approach.
• Align with Selling Regions, Business Unit Leaders, Strategic Alliances, and Marketing to achieve demand generation and new revenue acquisition impact.
  
  
• Foster close, cooperative relationships with peer leaders, sales reps, solution engineering, and sales support personnel.
• Talent Management: Onboarding and assisting in creating and developing a Learning and Development Program. Sales team capability and performance reporting.
• Asset Management: Proposal, content repository, continuous improvement, sales support materials. Maintain internal and external facing platforms with accurate and relevant material and messaging.
• Reinforce, support, and maximize partner funding programs
• Travel, plan, and participate in sales/company-related events

Sales Operations (“Set up, Analyze, and Support”):

• Identify where enhancement is needed in sales practices, make suggestions, and assist in improvements.
• CRM and CPQ development: Data/ process governance, and end-user functionality support necessary to improve efficiency and reporting. Qualification to close process optimization.
• Develop and maintain data management systems and dashboards. Enforce data hygiene, governance, and enrichment and prepare pipeline reports/ forecasting.
• Create and maintain documentation: sales processes, training, and document version management.
• Enforce acceptable ideal customer profile inside of pursuits, Go/ No-go LDP process
• Communications: Create “Win Wires” for new logo closes and correspondences to the company, alliances, and partners.
• Launch and manage effective incentive programs

Qualifications & Interests:

• Strong creative and asset generation proficiencies
• A minimum of 5 years experience in Sales Enablement
• IT Managed Services Provider or Managed Security Services Provider experience required
• Strongly skilled in organization, problem-solving, and multitasking while being committed to excellence.
• Effective communication skills (ex., Management interactions, creating and distributing company-wide communications, training).
• Strong presentation skills (In-person training and development)
• Demonstrated ability to manage analytical initiatives
• Strong proficiency in MS Office, content creation/ design platforms, and CPQ automation tools.
• Project management
• Strong interpersonal communication skills
• Results-oriented, entrepreneurial, innovative attitude
• Strong work ethic
• Bachelor’s degree from an accredited university