ADC Facility Operations Center Manager

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The FOC Manager is responsible for ensuring that the team is operating at peak efficiency. This involves auditing routine processes and emergency response, conducting data center infrastructure training and drills, providing on-call event support, refining processes, analyzing data and alarms, writing reports, and conducting assessments. The manager serves as an expert technical resource in data center critical infrastructure, operations, and controls systems for the FOC.

The ideal candidate will act as a subject matter expert in data center infrastructure for various data center designs. The successful candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!

This position requires that the candidate selected be a US Citizen and must currently possess an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.


Key job responsibilities
- Oversee the day-to-day use and operation of our monitoring platform. Understand the scope, impact, and expected alarms of planned work at the data centers.
- Operate independently to drive positive business outcomes.
- Act as an escalation point for FOC engineers and participate in an on-call rotation.
- Perform alarm analysis and trending during planned and unplanned activities.
- Complete audits on planned and emergency work.
- Provide consistent training and guidance to FOC engineers.
- Refine existing processes and create new standard processes for FOC engineers and Team Leads.
- Communicate complex technical information to a non-technical audience.
- Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.
- Drive projects with moderate-high complexity.
- Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.
- Establish performance benchmarks and conduct audits to drive effectiveness.
- SME for data center infrastructure.
- Work outside normal business hours to support the 24/7 operation of the FOC.
- Some travel required.

About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitors life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, ATSs, etc.) that provide power and cooling to data centers on a 24x7x365 basis.

We support Data Center Engineering Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.
We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Current, active US Government Security Clearance of Top Secret or above
- 6+ years of technical support experience in electrical, mechanical or controls disciplines, or Bachelor's degree in engineering or equivalent
- Experience managing technical teams- Strong verbal and written communication skill
- Strong leadership and organizational skill
- Proven self-starter
- Ability to prioritize in a complex environment
- Experience troubleshooting and debugging technical systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.