PR Manager, Issues Management, Selling Partner Services Communications

The Amazon Communications team is seeking an experienced strategic PR Manager to join the Selling Partner Services (SPS) Communications team, focusing on issues management. This individual should be a self-motivated and high-judgment PR professional who will be responsible for managing challenging topics and media relations that have the potential to impact our seller experience.

In this role, the individual will intake press inquiries, work with business partners on investigations, and influence the communications approach for escalations related to our selling partners. This position is ideal for someone who excels in a fast-paced, deadline-oriented environment. The individual must be able to think quickly, manage multiple ongoing projects on parallel paths, understand technical and nuanced topic areas, have exceptional writing skills, and a honed ability to communicate complex themes and communications strategy concisely with a variety of stakeholders.

This role is located in Seattle, WA.


Key job responsibilities
- Manage day-to-day reactive media inquiries, often on complex, unanticipated topics, diving deep with colleagues on internal data, and working directly with reporters to implement approved strategies
- Connect dots with and provide counsel to senior leaders on fast-moving topics, formulating a clear point of view and creating concise and well-written narrative recommendations
- Monitor, assess, escalate, and resolve a variety of escalations occurring simultaneously with excellent judgement
- Build and maintain relationships with key media outlets/reporters to discuss and manage challenging stories, correct inaccuracies, and establish a connection point for future story development
- Communicate proposed strategies to clearly and efficiently address complicated scenarios
- Develop reactive messaging, FAQs, and forward-looking scenario plans for emerging issues
- Manage feedback and edits quickly and concisely
- Effectively represent Amazon as a spokesperson
- 7+ years of recent professional communications or public relations experience
- Bachelor's degree- Excellent written and verbal communications skills
- Deep understanding of, and experience with, media relations
- Experience with issues management strategy
- Ability to drive progress and earn trust while working across multiple teams
- Track record of delivering results in ambiguous, evolving environments
- Solid judgment, particularly in narrow time frames
- Ability to multitask and prioritize
- Ability to thrive in a fast-paced and deadline-oriented environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.