Program Manager, Scaled Innovation Program

As a Program Manager for Amazon Ads Brand Innovation Lab, you will be responsible for leading medium to large scale projects from initiation through delivery within larger business change programs. In this role, you will gather requirements from appropriate business owners, and internal partners, write clear and detailed functional specifications, prioritize programs, features, and drive technical scoping as needed. You are responsible for leading and developing complex global programs, projects, tests and research in order to drive programs across lines of business (LOB) to deliver customer-centric solutions that meet multiple stakeholder re. Utilizing program management and project management best practices, partnering with advertisers, sales, supply chain teams, finance, management, product and program stakeholders.

The ideal candidate will have experience in gathering requirements from appropriate business owners, development of clear and detailed functional specifications and technical scoping as needed. The Program Manager will build relationships between teams where direct influence is required, serves as primary escalation point for project team members, and is able to balance trade-offs and priorities in order to drive multiple organization impact. The candidate will have experience in identification, selection, scoping and leading process improvement projects at a business level. In addition, the ideal candidate will have a track record of delivering results, developing and effectively utilizing metrics and key performance indicators (KPIs) and successfully managing risks, requirements and stakeholder expectations.

This position requires a customer-centric, solution-oriented candidate with a combination of experience developing and leading for leading medium to large scale projects, and an analytical mindset to develop solutions that are organized and simple to understand. This is a highly visible position that will interact at all levels across multiple lines of business. Become part of this unique opportunity to make history defining the evolution of advertising.


Key job responsibilities
Specific Responsibilities:
* Successfully manage internal and external stakeholders to support single and multi-locale launches
* Track and report on performance, ensuring each program is delivering differentiated value against it's intended objective
* Leverage customer feedback to drive continuous program improvement
* Build business rationale to inform the prioritization of your programs' roadmap
* Apply experimentation frameworks to program enhancements to validate customer value
* Own program operations, including workflow and training documentation and coordination with account teams
* Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences
* Present confidently to Amazon senior management as well as other large audiences
* Work at all levels in the organization, with no job being considered too large or small

BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, or related field


About the team
The Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers in the automotive category. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Scaled Innovation Program specifically deals with scaling products incubated within Brand Innovation Lab to a scaled model for self-service advertisers. We are the bridge between experimentation and productization.- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.