Fraud Risk Manager, Amazon Payment Services, Amazon Payment Services Fraud Prevention & Investigations

Amazon Payment Services serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily.

We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally.

Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.

Key job responsibilities
- Developing and implementing fraud prevention strategies: Design and execute strategies to detect and prevent fraudulent activities within the payment processing system. This involves creating SOPs, policies, rules, algorithms, and protocols to identify suspicious transactions and behaviors.
- Monitoring and analyzing transaction data: Regularly monitor transaction data to identify patterns, trends, and anomalies indicative of fraudulent activity. Utilize data analysis tools and techniques to assess risk and make informed decisions.
- Investigating suspicious activities: Investigate suspicious transactions and activities to determine their legitimacy. This may involve analyzing transaction histories, conducting research, and collaborating with internal and external stakeholders to gather relevant information.
- Implementing fraud detection tools: Deploy and manage fraud detection tools and technologies, such as machine learning algorithms, artificial intelligence systems, and behavioral analytics software, to enhance the detection and prevention of fraudulent activities.
- Managing fraud alerts and escalations: Respond promptly to fraud alerts and escalations, investigate the underlying issues, and take appropriate actions to mitigate risks. This may include freezing accounts, blocking transactions, and initiating fraud investigations.
- Collaborating with internal teams: Work closely with cross-functional teams, including risk management, compliance, operations, and customer support, to address fraud-related challenges and implement effective solutions.
- Collaborating with external teams: Work closely with acquirers, 3P fraud tool providers and others to address fraud and chargeback related challenges.
- Conducting risk assessments: Conduct comprehensive risk assessments to identify potential vulnerabilities and weaknesses in the payment processing system. Develop and implement risk mitigation strategies to address identified risks and enhance security measures.
- Staying updated on industry trends: Stay informed about the latest trends, developments, and emerging threats in the fraud landscape. Continuously assess and adapt fraud prevention strategies to address evolving challenges and risks.


A day in the life
- Executes against established SOPs and identify opportunities for process improvement
- Identify gaps in controls and processes
- Design program controls and testing mechanisms in collaboration with internal teams
- Consult legal for guidance on specific use cases or escalations
- Establish SOPs, process controls, recommend revisions and ensure alignment with risk and regulatory requirements.
- Observe, escalates & resolve gaps in processes or controls
- Perform deep dive analysis and recommends appropriate solutions.
- Maintain subject matter expertise specific to job functions and general industry awareness
- Earns trust of peers by understanding operational processes related to risk management programs and product offerings
- Makes recommendations as inputs into product and technology roadmap discussions
- Identifies, prioritizes and coordinates work streams necessary- Bachelor’s degree in business, finance, accounting, or economics.
- 4+ years of relevant experience in a Payment Gateway, financial, banking, or credit card processing field.
- At a minimum, an understanding of fraud risk, chargebacks and Card Schemes' Regulations.
- Solid understanding of fraud risk management practices, as well as practices for prevention, detection, remediation and reporting of fraud.
- Knowledge of merchant payment processing, particularly risk and operational processes.
- Problem solving and decision making skills.
- Ability to analyze complex data, draw meaningful conclusions, and make holistic business recommendations.
- Ability to approach problems in a quantitative and qualitative manner.
- Ability to communicate points of view on complex and challenging topics professionally with supporting rationale; ability to communicate complex and sensitive information to internal and external stakeholders with appropriate clarity and discretion.
- Strong collaboration skills and the ability to build rapport with members of other departments.
- Strong working knowledge of external systems, and software applications (Internet, Microsoft Office: Outlook, Word, Excel, etc.).
- Accuracy and attention to detail. Ability to work additional hours and on weekends as and if needed.
- Arabic native tongue with excellent command of written and spoken English.- Bachelor’s degree in business, finance, accounting, or economics.
- 4+ years of relevant experience in a Payment Gateway, financial, banking, or credit card processing field.
- Knowledge and experience in SQL, MS-Excel and MS-Word.

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