Device Associate I, Appstore

Amazon is looking for a Device Associate – I for the Amazon Appstore System Quality team.
The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices.
The Appstore System Quality team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality Appstore services for customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices.
System Quality team plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and release developement testing. The team's key responsibilities include, but not limited to,

APPLICATION TESTING: Conduct comprehensive testing of Appstore services and deliver on complex regression testing and gate system releases. Have hands on experience Android, Fire OS and Software testing methodologies.
CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store.

CAREER PATH: Device Associate I being the entry level role, Amazon Appstore provides opportunities to advance vertically to DA II and DA III roles, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA Support, BA I or BA II, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities.

Key job responsibilities
1. Test applications on FireOS and similar devices for compatibility and performance
2. Implement manual testing procedures for devices and applications.
3. Execute test cases for apps, services, and devices, covering simple and complex features
4. Document and report bugs, failures, and quality issues using appropriate systems
5. Monitor issue resolution, adhering to defined SLAs and escalation procedures
6. Follow standard operating procedures and test methods as defined by the team
7. Collaborate with peers and managers, seeking guidance when necessary
8. Meet daily productivity and quality targets, aligning with customer-centric philosophy- EDUCATIONAL BACKGROUND: Graduate in any field of study
- TECHNICAL SKILLS: Basic understanding of software manual testing concepts
- INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with ability to work collaboratively in a team environment- EDUCATIONAL BACKGROUND: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with relevant certifications in software testing or quality assurance
- WORK EXPERIENCE: Little or no prior work experience required, with willingness to learn and apply new skills

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