Customer Success Unit Lead

The Customer Success Unit (CSU) at Microsoft plays a crucial role in ensuring customer satisfaction and driving the adoption of Microsoft's products and services. The CSU is responsible for promoting the utilization of technology by helping customers optimize their use of products, demonstrating features beyond core functionality, and ensuring best practice adoption.

As the Customer Success Unit Lead, you become the member of the Country Leadership Team (LT), leading a team of Customer Success Account Managers and being responsible for advancing the sales process, achieving revenue growth, and driving new projects with customers across the Microsoft Cloud. You leverage credibility and expertise to act as executive-level technical sponsor and leader for the customer and partner ecosystem to continuously evolve and grow through the digital transformation journey. Together with your team, you build and maintain a network with senior technical decision makers to provide technical guidance on technology trends and serve as experts/spokespersons, as appropriate around key technical topics to influence and drive recognition for Microsoft solutions and brands.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.