We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Farfetch Logo

Farfetch

Head of Fraud

Apply Now
🌎

Porto

2d ago
👀 2 views
📥 0 clicked apply

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE
We want our customers to invest their energy in the area that brings them to Farfetch - discovering and being inspired by the fashion we offer. This means everything else needs to be as frictionless as possible, including the purchase and post-purchase experience. 
The challenge for our fraud team is to find the balance between enabling that frictionless experience, protecting us from financial and reputational risk, and ensuring card scheme compliance. Our success is therefore dependent on ensuring we have a robust decision making technology, customer experiences and internal processes that allow effective risk management without damaging the experience for our customers.
You will lead a team responsible for our global fraud strategy and performance across the platform, and will strive to find this optimum balance.
You will report to the Snr Director of Fintech Operations, while your peers in the leadership team of the department are the Head of Payments and the Fintech Analytics Manager.
Apply Now

More Jobs at Farfetch

Locations
Jobs by Title
Jobs by Type