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Farfetch

Head of Fraud

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Porto

1 month ago
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Job Description

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. 

THE ROLE
We want our customers to invest their energy in the area that brings them to Farfetch - discovering and being inspired by the fashion we offer. This means everything else needs to be as frictionless as possible, including the purchase and post-purchase experience. 
The challenge for our fraud team is to find the balance between enabling that frictionless experience, protecting us from financial and reputational risk, and ensuring card scheme compliance. Our success is therefore dependent on ensuring we have a robust decision making technology, customer experiences and internal processes that allow effective risk management without damaging the experience for our customers.
You will lead a team responsible for our global fraud strategy and performance across the platform, and will strive to find this optimum balance.
You will report to the Snr Director of Fintech Operations, while your peers in the leadership team of the department are the Head of Payments and the Fintech Analytics Manager.
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