Partner Success Manager - Italian Speaker - Porto

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

As a Partner Success Manager, you'll drive marketplace partner success by monitoring performance, identifying trends, and recommending process improvements. You'll master internal and partner operations to provide data-driven enhancements and develop tailored success plans to boost partner growth. You'll proactively solve partner pain points, prioritize impactful solutions, and leverage automation and technology. Leading projects to improve catalogue management, fulfilment, returns, and inventory, you'll also enhance internal tools and performance metrics. Your efforts will significantly impact partner success and elevate our marketplace ecosystem.