Customer Service Real-Time Management Specialist

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

As Customer Service Real-Time Management (RTM) Specialist you will be responsible for monitoring, analyzing, and optimizing workforce performance in real-time to ensure efficient operations and optimal service levels. This role requires quick decision-making, effective communication, and the ability to handle high-pressure situations.