Website Specialist II

Location Details: 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands.

What you'll get to do...

We are seeking experienced and highly skilled customer service agents to join our Website Design Services team as Website Specialist IIs. This position is pivotal in guiding customers who purchase Standard and Premium WP builds throughout their website building journey. The ideal candidate will serve as a consultative specialist, providing exceptional support from initial consultation to the point of publishing.

Key Responsibilities:

• Serve as the point of contact for customers purchasing Standard WP and Premium WP plans, ensuring a seamless and supportive website building experience. 
• Conduct comprehensive consultations and reviews to understand customer needs and provide tailored solutions and recommendations.
• Assist customers through various communication channels, including phone calls, emails, text messages, and chats, maintaining a high standard of professional and effective communication.
• Offer expert-level guidance on WordPress and its functionalities, ensuring customers can leverage the platform to its full potential.
• Collaborate with other team members and departments to resolve complex technical issues and ensure customer satisfaction. 
• Maintain detailed records of customer interactions and feedback to contribute to the continuous improvement of services.
• Stay updated with the latest trends and technologies in web design and development to provide cutting-edge advice and solutions.

Your experience should include...

• 3 years of Customer Service experience
• Some level of understanding of WordPress, with ability and willingness to learn more, including but not limited to complex functionalities.
• Excellent communication skills, with the ability to convey complex technical information in a clear and understandable manner.
• Strong problem-solving skills and the ability to manage multiple customer interactions simultaneously.
• Demonstrated ability to work independently and collaboratively within a team.
• High attention to detail and commitment to delivering exceptional customer service.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.