Director of Engineering

About this Role:

As Director of Engineering in our Supplier and Accounting group, you will help shape the scale and growth of Toast's Supplier and Accounting platform, handling millions of transactions across tens of thousands of restaurants per day. You will be responsible for delivering the technical roadmap and contribute to the product roadmap definition & execution for mission critical financial services. You will grow the skills of your teams over time. You love finding creative ways to help your teams become more effective & efficient. You will connect your teams’ work to Toast’s broader mission. You are passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer ‘job-to-be-done’. On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s.

Responsibilities: 

• Drive delivery of business outcomes across multiple teams, including planning and execution 
• Collaborate closely with Strategic Business, Customer Care & Support, Fintech Operations, PM and UX to get actionable, valuable work defined for the team
• Keep product quality high with continuous delivery improvements, with responsibility for QA and Infra across the product
• Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices.
• Define & support career development plans for your team
• Mentor and coach both new and experienced Engineering Managers & Team Leads 
• Grow teams to meet business needs

Core Requirements:

• Experience with hiring and developing empowered teams and managers
• Experience working in a globally distributed company

Experience in designing, building, and scaling business saas software products with a focus on easy to use experiences

• Strong experience with managing infrastructure operations and costs.
• Self starting leader with a bias towards action and the ability to balance between getting things done and making things perfect
• A proven ability to influence decision-making at all levels within an organization
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success

Nice to Haves:

Experience with Accounting Systems or OCR Systems